Orbitz Elevators Services and Orbitz Elevators New Zealand is specialised in the maintenance and repairs of Elevators, Escalators and Moving Walkways

We are experts in the supply, installation, maintenance, repair, and modernization of elevators, escalators and moving walks Australia-wide and off-shore.

Moving people with professionalism

Orbitz Elevators Services and Orbitz Elevators New Zealand pride themselves on a strong customer centric focus and strives to differentiate through belief, energy and their process of growth through customer advocacy. Their purpose is to deliver the internal and external customer experience with belief, inspiration and differentiating themselves for growth to become number 1 within the service excellence sector. Their strategy in achieving this is by unlocking the true potentials of their people to deliver the Orbitz Experience and generate customer advocacy.

how we move

Our Services

Comprehensive maintenance, repairs, modernisation and installation of elevators, escalators and moving walkways. Orbitz Elevators Services and Orbitz Elevators New Zealand provide a 24/7 service as first respondents to emergency and equipment stoppages for all types of vertical transportation systems.

Maintenance

Modernisation (Only in New Zealand)

Modernisation
(Only in New Zealand)

Installation (Only in New Zealand)

Installation
(Only in New Zealand)

location

Our Branches

Since established in 2014, Orbitz Elevators Services and Orbitz Elevators New Zealand have grown has grown to become an international organisation now employing over 60 staff members across Australia and New Zealand, with the Orbitz Elevators Services Pty Ltd office based on the Gold Coast in Queensland, and Orbitz Elevators New Zealand Pty Ltd office based in Auckland in New Zealand.

Gold Coast

Australia

6 Goodyear Street,
Southport QLD 4215, Australia

Phone : 1300 851 554
Email : info@orbitzelevators.com.au

Auckland

New Zealand

10 Chancery Street, Auckland CBD 1010,
New Zealand

Phone : 0800 584 890
Email : info@orbitzelevators.co.nz

MAINTENANCE UNITS

Over 1k

LIFTS INSTALLED

2.2k

CUSTOMER NPS SCORE

95

AWARDS WON

15

MULTI AWARD WINNING

Queensland Business of the Year

The Founder Jonathan Dwayre has worked with several major elevator companies across England, Australia, and New Zealand. Jonathan has worked in every aspect of the job, from starting off as a technician in England with his father, right through to senior management roles in Australia and New Zealand. Throughout his career, Jonathan was encountering repetitive and consistent pain points through negative customer feedback, “the communication was terrible”, “appalling customer service”, “they didn’t do a proper job”. With enough research to conclude that there was a gap in the market, Jonathan capitalised on the market opportunity and developed a simple yet effective customer centric business model which had instant impact when entering the Australian vertical transportation market in 2014.

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EXPERIENCE

Maintenance

Protect your investment and extend the life of your existing equipment. Our highly skilled in-house technical department are able to service all types of original equipment manufacturers including Otis, ThyssenKrupp, Schindler, Kone, Boral, European products, Chinese products, Non-proprietary products and more, with 24/7 support. Our 3 levels of maintenance packages are designed to meet the equipment, usage, and budgetary needs of every building owner.

10 years

in the business

500 years

collective industry experience

Trusted by many companies

Our in-house technical department are able to service all types of original equipment manufacturers including Otis, Thyssen, 
Schindler, Kone, Boral, European products, Chinese products, Non-proprietary products and more. Our exclusive Proactive 
Maintenance program provides the most comprehensive care available for elevator equipment of all types, no matter its age, 
condition, or manufacturer.

core values

Our Five Core Values

Our mission is to deliver the internal and external customer experience with belief, inspiration and differentiating ourselves for growth to become number 1 within the service excellence sector. 



We will achieve this by unlocking the true potentials of our people to generate customer advocacy.

Joy

Throughout Orbitz, Joy and laughter is infectious. It is an uplifting attitude we embrace throughout the company, and we always strive to create a fun and happy experience for all our stakeholders.

Pride

We take great Pride in our passion, our standards, and our brand. We understand our purpose and our commitment to the customer and our colleagues, and we wave the Orbitz flag with absolute Pride delivering the Orbitz Experience.

Positivity

The Positivity mindset is an attitude that complements customer experiences and helps overcome situations even in the most challenging circumstances. Where there is a will there is a way, and at Orbitz we embrace Positivity to help achieve your own personal goals as well as helping the others around you.

Customer Excellence

Customer Excellence is what defines our brand and who we are. We execute with service excellence for all our clients, going above and beyond to enhance and exceed customer experiences and expectations.

Be The Best You Can Be

Be The Best You Can Be to reach your destiny through 10 principles, being on time, work ethic, effort, body language, energy, attitude, passion, being coachable, doing extra and being prepared. These are all key ingredients for self-mastery and development enabling the Orbitz Experience.

Our Partnerships

INDUSTRY LEADING JAPANESE TECHNOLOGY

Official Partners with world renown Hitachi Elevators

Hitachi products range is designed with the latest technology 
and performance that the Japanese companies are renowned. Fully integrated using all Hitachi components the lift systems are developed to bring a comprehensive solution provider, Hitachi strive to provide high quality and efficient systems to both residential or commercial customers. In 2018, Orbitz Elevators signed a groundbreaking supplier partnership with Hitachi to supply, install and serviceHitachi Elevators for the Australian lift industry. In the past couple decades, there has been an absence of Japanesevertical transportation products in Australia. Orbitz Elevators became the first lift company to ever partner with a
Japanese supplier helping introduce some of the highest grade elevator products the Australian market has ever seen.

Authorised distributor for IMEM Lifts

Orbitz Elevators New Zealand is experienced in all phases of new construction. We are confident that you will be completely satisfied with the installation and operation of your new elevators. Contact us for guidance from one of our experienced consultants, who can guide you through our extensive product range and determine the best solution to suit your exact requirements

Hitachi Project Portfolio

Hitachi is a proven vertical transportation service provider and collectively, we have installed elevators in thousands of iconic buildings across Australia and globally, from low and medium rise, to high rise skyscrapers.

Project 31 Broadbeach Boulevard

Installed by Orbitz Elevators
Floors: 17

Project Nambawan Plaza

Installed by Hitachi
Floors: 111

Project OPH Tower

Installed by Orbitz Elevators
Floors: 14