ORBITZ ELEVATORS & HITACHI PARTNERSHIP
At last, world class Japanese designed and engineered elevators, escalators and travelators are now available for the Australian market! After a gruelling process of countless meetings, audits, and inspections, Orbitz Elevators is very proud to announce that we have secured a new supplier partnership with Hitachi, one of the largest and most innovative elevator, escalator and travelator manufacturers in the world. They are responsible for engineering the current world’s fastest elevator which travels at 21 meters per second giving you an idea of the level of technology and innovation we have to offer. We identified a strong correlation of culture and core values between the Hitachi Group and Orbitz Elevators and we are very excited to be providing such prestigious products for our clients!
Gold Coast Business Excellence Awards - Professions & Business Services Award Annual Winner 2018
Gold Coast Business Excellence Awards - Emerging Business Award Annual Winner 2017
Australian Business Awards - Business Excellence Award Annual Winner 2018
Australian Business Awards - Service Excellence Award Annual Winner 2018
Australian Business Awards - Customer Experience Management Award Annual Winner 2018
Australian Business Awards - Brand Management Award Annual Winner 2018
Gold Coast Young Entrepreneur Awards – Specialist Services Award Annual Winner 2018
EY Entrepreneur of the Year Awards – Queensland Entrepreneur of the Year Finalist 2018
Telstra Business Awards – Queensland Medium & Waves Award Finalist 2018
Self Storage Association Awards – Service Member of the Year Finalist 2018
THE ORBITZ EXPERIENCE
At the heart of our identity and culture is an absolute commitment to exceed our customers’ needs and expectations. Our business model is built on our 7 core values, Superior Customer Service and Flexibility
“In the last 25 years, I have dealt with numerous elevator service providers and Orbitz Elevators has outstood them all! Their responsiveness, communication and reliability has been the best I have encountered. Our previous service providers were very difficult to deal with, we found ourselves fighting for them and there was a huge lack of communication which is a vital necessity for us at Synergy Broadbeach. We found the Orbitz team be professional, knowledgeable and easy to work with. Our maintenance boys have formed strong relationships with Izaias in particular who has demonstrated outstanding work ethic. We highly recommend Orbitz Elevators! Thank you again from the team at Synergy Broadbeach.”CRAIG PICONE Synergy Broadbeach
“I was introduced to Orbitz Elevators through an associate who raved on about her experience with Orbitz Elevators, and so I was eager to find out more. Their level of professionalism and communication was outstanding! I was provided with detailed project information which made it easy for me to send to our body corporate committee. All staff were very helpful and friendly, and we have had no issues or complaints. I found that Orbitz Elevators are a company of integrity who care about their customers and keep their promises. Thank you again to the Orbitz team for providing a pleasant experience and making my job easier!”JANIE MCNEILL Body Corporate Services Pty Ltd
“When we first came across Orbitz Elevators, we were reluctant in using an unknown elevator company other than the well-known brands in today’s industry. I was very impressed by the enthusiasm and efforts made by Jonathan Dwayre (Managing Director) to win the Job. I could really sense the passion and commitment that he has for Orbitz Elevators and his vision to succeed within the industry, I had to give them a try. I rarely had as much interaction with another lift company before and their reliability and performance on site really exceeded my expectations. When Geoff Gatehouse joined Orbitz as the new National Operations Manager, he really excelled within his new role and further boosted our confidence. He made things stress free. A great product which didn’t incur any issues throughout the builders lift period, I would certainly use Orbitz Elevators again and would recommend them to anyone looking for a reliable lift company for future projects.”GREG CAMPBELL QM Properties
“Working with Orbitz Elevators has truly been a pleasure and we are extremely pleased with the service they have provided us. What stood out the most was their empathy and communication. Being a busy hotel in the heart of Brisbane, it was very important that we chose a contractor that could be flexible with site visit times and could communicate with us effectively to minimise the impact at our hotel when carrying out lift services. As hotel occupancy can fluctuate, having an elevator out of service whilst the building is at high occupancy can really affect the functionality of the hotel, leading to unhappy customers and effecting overall business. The communication and responsiveness from Orbitz Elevators was exactly what we were looking for, flexible, communicative and responsive. The staff are very professional and well-groomed during their visits, blending into our luxury hotel without a problem. We highly recommend Orbitz Elevators.”DEAN NICHOLLS Rydges Hotel Fortitude Valley
“Initially, Fujitec installed the lifts at Petromin Haus and It has been an extremely difficult task to find a contractor to service our lifts ever since Fujitec left PNG and took all relevant information on the equipment when they completed the job. Prior to Orbitz Elevators commencing operations in PNG, I couldn’t find a single service provider that was able to effectively identify and deal with the issues we had on our lifts. In the last 3 years without a service provider, the issues deteriorated to a stage where in July 2017 there were major oil leakages and constant breakdown of the lifts. But now with the help of Orbitz Elevators, who only began operations in PNG recently, the oil leakages have been cleaned and fixed with the lifts back in immaculate condition. Although Orbitz were handicapped with the fact that all relevant information relating to the equipment were not readily available, they took less than three weeks to identify the problems, order spare parts from Australia and to completely fix and clean the oil leakages. With Orbitz Elevators, we get fast response times, experienced professionals, and best of all, a peace of mind. We know they can handle any issue that comes up, so we no longer have to worry about our lifts.”FRANCIS LOLA Kumul Minerals
“What we really appreciate from Orbitz Elevators are the follow-up calls and how they constantly check up on us to see how everything is going. Their services are very prompt in comparison to what we have dealt with in the past which has given us a piece of mind knowing we have a reliable service provider looks after our lifts. They are very easy to deal with, well-spoken and professionally presented. Their staff always have taken the time to go through and provide us with information about the service, our lifts and their current condition before signing out which is always good to know. We have already recommended Orbitz Elevators to some associates of ours and we look forward to working with them into the future! A big thank you from the team at Serene Retirement Living!”MISH KITCHIN Serene Retirement Living
“The Body Corporate of The Cape at Varsity Lakes had dealt with a large well known lift firm for 10 years and our 3 lifts had nothing but problems, breakdowns and the cost was exorbitant. After conducting a review of the work for the last 7 years, we found the lifts had been poorly maintained with their failure to service the lifts as contracted, yet they were quick to attend the many call outs for totally unnecessary jobs. We terminated their contract and researched the best lift contractors on the Gold Coast. Don’t be fooled by the “Big 4” lift companies’ promises, as our extensive research found the very best in the business is Orbitz Elevators. Every member of their team has the technical skill, extensive knowledge plus the customer service that is lacking in many businesses. We are not their biggest client, but we feel valued and treated like their biggest. After personally dealing in the property industry and particularly with contractors for over 30 years, I can honestly say that Orbitz are one of the best I have dealt with and our complex’s lifts now rarely have an issue. Our committee has done the work to find the best and we highly recommend them to any future customers.”JULIE PIERCE The Cape Apartments
Our team takes great pride in delivering technically complex and challenging projects with skill and innovation. Every day, our people are working to deliver diverse projects for our clients. Our projects are undertaken with efficiency, cost savings and reliability at the forefront of deliverability. From large scale to smaller projects, we deliver leading results, service and value, every time.
Orbitz Elevators is proud to be trusted by these brands.